How EZRA ESTATE collects, uses, and protects your personal data in accordance with Thai law.
EZRA ESTATE Co., Ltd. (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Thailand Personal Data Protection Act (PDPA) B.E. 2562 (2019). By using our website and services, you consent to the practices described in this policy.
We collect personal data that you voluntarily provide through our contact forms, property inquiry forms, and account registration. This includes your name, email address, phone number, nationality, and any preferences or messages you share with us. We also collect usage data automatically through cookies and similar technologies, including IP address, browser type, pages visited, and time spent on our website.
We use your personal data to respond to your inquiries, provide property recommendations and viewing arrangements, send you relevant market updates and newsletters (where you have opted in), process transactions and documentation, comply with legal and regulatory requirements, and improve our website content and services. We do not use your data for any purpose without a lawful basis under the PDPA.
We may share your personal data with our real estate agents and advisors, legal counsel, property developers, and government authorities where required by law. We never sell your personal data to third parties. All third parties who receive your data are bound by confidentiality obligations and are only provided with the minimum information necessary for the stated purpose.
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. After the retention period, your data is securely deleted or anonymized.
Under the PDPA, you have the right to access, correct, or delete your personal data, restrict or object to our processing of your data, request data portability, and withdraw consent at any time. To exercise any of these rights, please contact our Data Protection Officer. We will respond to your request within 30 days, in accordance with the requirements of the PDPA.
Your personal data may be transferred to, stored, or processed in countries outside Thailand, including but not limited to countries where our cloud service providers and technology partners operate (e.g., Singapore, United States). We ensure that such transfers are conducted in accordance with the PDPA and that appropriate safeguards are in place, including encryption in transit and at rest, and standard contractual clauses with our service providers. You have the right to be informed of the countries to which your data may be transferred and the safeguards applied.